Protecting Your Information free4Our Commitment

1Introduction

Free4 is a trusted online gaming and betting platform in Bangladesh, offering Sports Betting, Live Casino, slots, and esports betting. We treat the privacy of our members with the utmost importance. This Privacy Policy clearly explains what information we collect, how it is used, and the measures we take to keep your data safe.

By creating an account or using any service on free4, you agree to this Privacy Policy. We are committed to full transparency — no hidden activity or unknown data collection takes place here. If any part of this policy is unclear, reach out to our 24/7 support team.

Free4 has developed this Privacy Policy in compliance with applicable Bangladeshi laws and international data protection standards. We review and update this policy regularly to ensure your privacy is always protected to the highest standard.

2What Information We Collect

Free4 only collects the information needed to provide you with the best service and keep your account secure. We never collect data that isn't necessary.

Information Provided Directly

• Name, date of birth, and gender
• Mobile number and email address
• National ID or passport number (for verification purposes)
• Mobile banking number (Mobile Banking, Nagad, Rocket)
• District and division of residence

Automatically Collected Information

• IP Address & Device Type
• Browser type and operating system
• Time spent on the site and pages visited
• Login duration and login location
• Betting and gaming activity history
• Cookies & Local Storage Data

3How Your Information Is Used

Free4 uses your information only for specific, legitimate purposes. No data is ever used beyond its original intent.

• Account Management: For registration, login, and profile management.
• Identity Verification (KYC): For age verification and fraud prevention.
• Payment Processing: To ensure deposits and withdrawals are processed securely.
• Customer Support: To resolve your issues quickly.
• Security Monitoring: To detect and prevent fraudulent activity.
• Personalized Experience: To show you games and offers tailored to your preferences.
• Legal Obligations: To comply with applicable laws and regulations.

4Data Storage & Protection

All data stored on free4 servers is protected using industry-standard security technology. We use AES-256 encryption, one of the most secure data protection methods available worldwide.

• All data is protected with SSL/TLS 256-bit encryption.
• Servers undergo regular security audits.
• Data backups are created automatically every day.
• Firewalls and intrusion detection systems are in place to prevent unauthorized access.
• Staff data access is controlled on a strict need-to-know basis.

Once the data retention period expires, all data is securely and permanently deleted. Your payment information is not retained beyond what is legally required.

5Data Sharing Policy

Free4 does not sell, rent, or transfer your personal information to any third party. However, limited data may be shared in the following circumstances:

• Payment Processors: Only the payment details needed to complete your transaction are shared when you pay via Mobile Banking, Nagad, or Rocket.
• Legal Authorities: With government agencies where required by court order or legal obligation.
• Fraud Prevention: With regulatory authorities for investigating suspicious activity.
• Technology Service Providers: With technology partners essential to site operations, under strict confidentiality agreements.

6Cookie Policy

Free4 uses cookies on its website to enhance your browsing experience and keep the site running smoothly. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Required to maintain your login session and ensure site security — the site cannot function properly without these.
• Performance Cookies: To identify and improve problem areas across the site.
• Preference Cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: To gather statistics on which pages users visit and how they navigate the site.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features on free4 to stop working correctly.

7Your Rights

Every registered member of free4 has the following rights regarding their personal data:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: Upon account closure, you may request that all your data be deleted beyond what is required by law.
• Right to Data Portability: You may request a copy of your data in a portable format.
• Right to Object: You can object to the use of your data for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional emails or SMS at any time.

To exercise any of these rights, contact our support team. Requests are typically processed within 7 business days.

8Minor Protection

Free4 is not for anyone under 18. We do not knowingly collect information from minors. If we become aware that a minor has created an account, it will be closed immediately and all associated data will be deleted.

9Security Measures

Free4 maintains multiple layers of security to protect your data and funds. In addition to technical safeguards, our staff also adhere to strict confidentiality standards.

• SSL/TLS 256-bit encryption on all data transmissions.
• Two-Factor Authentication (2FA) support.
• Real-time monitoring detects unusual login activity on your account.
• Routine penetration testing and vulnerability scanning.
• Restricted data access — only authorized personnel can view information on a need-to-know basis.
• In the event of a data breach, affected users are notified within 72 hours.

You can play an active role in keeping your account secure. Use a strong password, keep 2FA enabled, and report any suspicious activity to us right away.

10Privacy Policy Updates

Free4 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via SMS to your registered mobile number or by email. Continued use of the site after any changes will be taken as acceptance of the updated policy.

The date of each update will be clearly shown at the top of this page. If you need a previous version, you can request it from our support team.

11Contact Us

For any privacy-related questions, complaints, or requests, please get in touch with us. Our Data Protection Team is available 24/7, seven days a week.